{"id":21787,"date":"2023-02-15T15:04:00","date_gmt":"2023-02-15T18:04:00","guid":{"rendered":"https:\/\/blog-staging.iclinic.com.br\/?post_type=web-story&#038;p=21787"},"modified":"2023-02-15T18:01:35","modified_gmt":"2023-02-15T21:01:35","slug":"satisfacao-do-paciente-voce-sabe-garantir-em-sua-clinica","status":"publish","type":"web-story","link":"https:\/\/iclinic.com.br\/blog\/web-stories\/satisfacao-do-paciente-voce-sabe-garantir-em-sua-clinica\/","title":{"rendered":"Satisfa\u00e7\u00e3o do paciente: voc\u00ea sabe garantir em sua cl\u00ednica?"},"content":{"rendered":"<p><html amp=\"\" lang=\"en\"><head><meta charSet=\"utf-8\"\/><meta name=\"viewport\" content=\"width=device-width,minimum-scale=1,initial-scale=1\"\/><script async=\"\" src=\"https:\/\/cdn.ampproject.org\/v0.js\"><\/script><script async=\"\" src=\"https:\/\/cdn.ampproject.org\/v0\/amp-story-1.0.js\" custom-element=\"amp-story\"><\/script><link 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publisher=\"Blog iClinic - Dicas para gest\u00e3o de cl\u00ednicas e consult\u00f3rios!\" publisher-logo-src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px.png\" title=\"Satisfa\u00e7\u00e3o do paciente: voc\u00ea sabe garantir em sua cl\u00ednica?\" poster-portrait-src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/capa-2-640x853.jpg\"><amp-story-page id=\"1ac471ea-6f2e-4c98-a0d4-1a966f5ccdbd\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#a9a9c0\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-f2575ac3-4dc2-49fd-ab06-131dfe7f0c73\">\n<div style=\"position:absolute;width:133.38544%;height:100%;left:-10.17098%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/capa-2.jpg\" alt=\"capa\" srcSet=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/capa-2-640x853.jpg 640w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/capa-2-225x300.jpg 225w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/capa-2-150x200.jpg 150w\" sizes=\"(min-width: 1024px) 60vh, 134vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.5) 100%)\"><\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.5) 100%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:0;width:11.65049%;height:7.76699%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-af519343-ada5-455e-8a6c-a2fe744d4c6f\">\n<div style=\"position:absolute;width:100%;height:100.00004%;left:0%;top:-0.00002%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px.png\" alt=\"logo-iclinic-96px\" srcSet=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-96x96.png 96w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-48x48.png 48w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-24x24.png 24w\" sizes=\"(min-width: 1024px) 5vh, 12vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:72.3301%;width:76.69903%;height:27.99353%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 1.1560693641618496% 1.1560693641618496% 1.1560693641618496% 1.1560693641618496%\" id=\"el-44026a13-6cd8-4168-b177-6a9b837b6f9d\">\n<h2 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0;font-family:&quot;Roboto&quot;,sans-serif;font-size:0.485437em;line-height:calc(1.19em + 0.2666669413332729em);text-align:left;padding:0;color:#000000;background-color:#006edb;background:none\"><span style=\"display:block;position:relative;left:0;top:0;margin:-0.08603639240506261% 0;-webkit-box-decoration-break:clone;box-decoration-break:clone\"><span style=\"background-color:#006edb;-webkit-box-decoration-break:clone;box-decoration-break:clone;position:relative;padding:1.2658227848101267% 2.5316455696202533%;text-align:left;border-radius:2px 2px 2px 2px;color:transparent\"><span style=\"font-weight: 700\">Satisfa\u00e7\u00e3o do paciente:<\/span> voc\u00ea sabe garantir em sua cl\u00ednica?<\/span><\/span><\/h2>\n<h2 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0;font-family:&quot;Roboto&quot;,sans-serif;font-size:0.485437em;line-height:calc(1.19em + 0.2666669413332729em);text-align:left;padding:0;color:#000000;background-color:#006edb;background:none;position:absolute;top:0;left:0;right:0\" aria-hidden=\"true\"><span style=\"display:block;position:relative;left:0;top:0;margin:-0.08603639240506261% 0;-webkit-box-decoration-break:clone;box-decoration-break:clone\"><span style=\"background-color:#006edb;-webkit-box-decoration-break:clone;box-decoration-break:clone;position:relative;padding:1.2658227848101267% 2.5316455696202533%;text-align:left;border-radius:2px 2px 2px 2px;background:none\"><span style=\"font-weight: 700; color: #fff\">Satisfa\u00e7\u00e3o do paciente:<\/span><span style=\"color: #fff\"> voc\u00ea sabe <\/span><span style=\"color: #fff\">garantir em sua cl\u00ednica?&nbsp;<\/span><\/span><\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"33b33336-33b4-412b-af80-59756a4ad626\" auto-advance-after=\"7s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-3da13bed-d7c4-46c8-aea5-489935c24019 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate3d(56.79177960407284%, 0, 0)\",\"translate3d(0%, 0, 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src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-505936297.jpg\" alt=\"iStock-505936297\" srcSet=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-505936297.jpg 2000w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-505936297-1536x1024.jpg 1536w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-505936297-1024x682.jpg 1024w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-505936297-768x512.jpg 768w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-505936297-300x200.jpg 300w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-505936297-150x100.jpg 150w\" sizes=\"(min-width: 1024px) 120vh, 267vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 100%)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 100%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:0;width:11.65049%;height:7.76699%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-a025769d-9327-4c32-95c7-60033730c5b7\">\n<div style=\"position:absolute;width:100%;height:100.00004%;left:0%;top:-0.00002%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px.png\" alt=\"logo-iclinic-96px\" srcSet=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-96x96.png 96w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-48x48.png 48w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-24x24.png 24w\" sizes=\"(min-width: 1024px) 5vh, 12vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.8932%;top:70.55016%;width:76.69903%;height:28.64078%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 1.1299435028248588% 1.1299435028248588% 1.1299435028248588% 1.1299435028248588%\" id=\"el-c21cfe55-7044-4ed5-8f1e-ed2a31cf96a8\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.0630933544303797% 0;font-family:&quot;Roboto&quot;,sans-serif;font-size:0.355987em;line-height:1.19;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">Diferente do que muitos imaginam, a satisfa\u00e7\u00e3o do paciente n\u00e3o est\u00e1 ligada apenas ao atendimento m\u00e9dico, mas ao processo de agendamento, atendimento da recep\u00e7\u00e3o e p\u00f3s-consulta.&nbsp;<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"8c92b3f0-97bd-4012-b18e-169fe707f499\" auto-advance-after=\"7s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-a63570f3-d5f1-46e5-8123-ee88a1e6e441 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate3d(55.38807720557638%, 0, 0)\",\"translate3d(0%, 0, 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src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1331662731.jpg\" alt=\"iStock-1331662731\" srcSet=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1331662731.jpg 2000w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1331662731-1536x864.jpg 1536w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1331662731-1200x675.jpg 1200w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1331662731-1024x576.jpg 1024w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1331662731-768x432.jpg 768w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1331662731-300x169.jpg 300w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1331662731-150x84.jpg 150w\" sizes=\"(min-width: 1024px) 143vh, 318vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 100%)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 100%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:0;width:11.65049%;height:7.76699%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-b507f977-0af9-41b4-aeae-a9088a1eb8d0\">\n<div style=\"position:absolute;width:100%;height:100.00004%;left:0%;top:-0.00002%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px.png\" alt=\"logo-iclinic-96px\" srcSet=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-96x96.png 96w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-48x48.png 48w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-24x24.png 24w\" sizes=\"(min-width: 1024px) 5vh, 12vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:75.24272%;width:76.69903%;height:24.59547%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 1.3157894736842104% 1.3157894736842104% 1.3157894736842104% 1.3157894736842104%\" id=\"el-5013c953-61b3-4043-96ed-0dcfb33050e1\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.0630933544303797% 0;font-family:&quot;Roboto&quot;,sans-serif;font-size:0.355987em;line-height:1.19;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">Mesmo que um paciente seja bem atendido na consulta, ele pode n\u00e3o voltar mais devido a demora no agendamento ou uma experi\u00eancia ruim na recep\u00e7\u00e3o.&nbsp;<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"57528038-4707-43cb-a2a6-008a006cb566\" auto-advance-after=\"10s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-0159fc2b-bebe-49c0-9355-bfb03200c1f8 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate(-8.692174407287887%, 0%) scale(1.5)\",\"translate(0%, 0%) scale(1)\"]},\"delay\":0,\"duration\":10000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"forwards\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#d9ddef\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-0159fc2b-bebe-49c0-9355-bfb03200c1f8\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-45e2ff31-72a1-494a-bd93-f0f033247d6c\">\n<div style=\"position:absolute;width:266.73335%;height:100%;left:-112.35218%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1176308733.jpg\" alt=\"iStock-1176308733\" srcSet=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1176308733.jpg 2000w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1176308733-1536x1024.jpg 1536w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1176308733-1024x682.jpg 1024w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1176308733-768x512.jpg 768w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1176308733-300x200.jpg 300w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-1176308733-150x100.jpg 150w\" sizes=\"(min-width: 1024px) 120vh, 267vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 100%)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 100%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:0;width:11.65049%;height:7.76699%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-04cb5d4f-bdaf-46e0-b415-3a2bb546b917\">\n<div style=\"position:absolute;width:100%;height:100.00004%;left:0%;top:-0.00002%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px.png\" alt=\"logo-iclinic-96px\" srcSet=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-96x96.png 96w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-48x48.png 48w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-24x24.png 24w\" sizes=\"(min-width: 1024px) 5vh, 12vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:54.36893%;width:76.69903%;height:4.04531%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 8% 8% 8% 8%\" id=\"el-84d5594c-1156-4278-879a-4344841fe961\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.0630933544303797% 0;font-family:&quot;Roboto&quot;,sans-serif;font-size:0.355987em;line-height:1.19;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">Segundo um artigo da RAC:&nbsp;<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:61.65049%;width:76.69903%;height:38.51133%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 0.8403361344537815% 0.8403361344537815% 0.8403361344537815% 0.8403361344537815%\" id=\"el-93b9d2e5-c34e-403c-a531-d5a8a4a0d9ed\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0;font-family:&quot;Roboto&quot;,sans-serif;font-size:0.355987em;line-height:calc(1.19em + 0.3636368743802442em);text-align:left;padding:0;color:#000000;background-color:#006edb;background:none\"><span style=\"display:block;position:relative;left:0;top:0;margin:-0.0630933544303797% 0;-webkit-box-decoration-break:clone;box-decoration-break:clone\"><span style=\"background-color:#006edb;-webkit-box-decoration-break:clone;box-decoration-break:clone;position:relative;padding:1.2658227848101267% 2.5316455696202533%;text-align:left;border-radius:2px 2px 2px 2px;color:transparent\">\u201c<span style=\"font-style: italic\">a maior parte dos clientes insatisfeitos simplesmente omite esse fato \u00e0 empresa. A maioria, entretanto, troca de forma silenciosa de fornecedor e\/ou realiza comunica\u00e7\u00e3o boca a boca negativa<\/span>.\u201d<\/span><\/span><\/h3>\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0;font-family:&quot;Roboto&quot;,sans-serif;font-size:0.355987em;line-height:calc(1.19em + 0.3636368743802442em);text-align:left;padding:0;color:#000000;background-color:#006edb;background:none;position:absolute;top:0;left:0;right:0\" aria-hidden=\"true\"><span style=\"display:block;position:relative;left:0;top:0;margin:-0.0630933544303797% 0;-webkit-box-decoration-break:clone;box-decoration-break:clone\"><span style=\"background-color:#006edb;-webkit-box-decoration-break:clone;box-decoration-break:clone;position:relative;padding:1.2658227848101267% 2.5316455696202533%;text-align:left;border-radius:2px 2px 2px 2px;background:none\"><span style=\"color: #fff\">\u201c<\/span><span style=\"font-style: italic; color: #fff\">a maior parte dos clientes insatisfeitos simplesmente omite esse fato \u00e0 empresa. A maioria, entretanto, troca de forma silenciosa de fornecedor e\/ou realiza comunica\u00e7\u00e3o boca a boca negativa<\/span><span style=\"color: #fff\">.\u201d<\/span><\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"fcadc702-17f1-482a-93e4-46a82df594ee\" auto-advance-after=\"7s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-6ce2a79e-f673-466a-93db-106d1fa7e9ad\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":600,\"duration\":600,\"easing\":\"cubic-bezier(0.2, 0.6, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-05a7b5ab-f090-4c5f-866e-ca4440019133\",\"keyframes\":{\"transform\":[\"translate3d(-114.87342%, 0px, 0)\",\"translate3d(0px, 0px, 0)\"]},\"delay\":600,\"duration\":600,\"easing\":\"cubic-bezier(0.2, 0.6, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-e0ad3f2d-e8de-46a1-b6dc-7e9eaccd8e2a\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":900,\"duration\":600,\"easing\":\"cubic-bezier(0.2, 0.6, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-2d2384d9-5a16-4d18-8e5b-1357dd95e6fa\",\"keyframes\":{\"transform\":[\"translate3d(-114.87342%, 0px, 0)\",\"translate3d(0px, 0px, 0)\"]},\"delay\":900,\"duration\":600,\"easing\":\"cubic-bezier(0.2, 0.6, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-b4c14f3a-d4ec-4997-a372-b5792165d02d\",\"keyframes\":{\"opacity\":[0,1]},\"delay\":1200,\"duration\":600,\"easing\":\"cubic-bezier(0.2, 0.6, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-a6e7f1b9-eb4d-4c5b-a10c-1fc23a0f29ba\",\"keyframes\":{\"transform\":[\"translate3d(-114.87342%, 0px, 0)\",\"translate3d(0px, 0px, 0)\"]},\"delay\":1200,\"duration\":600,\"easing\":\"cubic-bezier(0.2, 0.6, 0.0, 1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-7ed54647-17f4-450a-88b0-e4066d35b829 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate3d(32.06970096767391%, 0, 0)\",\"translate3d(0%, 0, 0)\"]},\"delay\":0,\"duration\":5000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"both\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#d9d5e2\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-7ed54647-17f4-450a-88b0-e4066d35b829\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-e0350837-3da9-4de4-a388-d25b707f81b2\">\n<div style=\"position:absolute;width:266.73335%;height:100%;left:-85.54059%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-913717402.jpg\" alt=\"iStock-913717402\" srcSet=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-913717402.jpg 2000w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-913717402-1536x1024.jpg 1536w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-913717402-1024x682.jpg 1024w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-913717402-768x512.jpg 768w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-913717402-300x200.jpg 300w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2023\/01\/iStock-913717402-150x100.jpg 150w\" sizes=\"(min-width: 1024px) 120vh, 267vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 100%)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.7) 100%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:0;width:11.65049%;height:7.76699%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-2bc925e8-d262-488a-ba69-d59313429101\">\n<div style=\"position:absolute;width:100%;height:100.00004%;left:0%;top:-0.00002%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px.png\" alt=\"logo-iclinic-96px\" srcSet=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-96x96.png 96w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-48x48.png 48w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-24x24.png 24w\" sizes=\"(min-width: 1024px) 5vh, 12vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.8932%;top:61.8123%;width:76.69903%;height:8.09061%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 4% 4% 4% 4%\" id=\"el-856ca7f8-ef25-4080-93f8-98d03be6f80d\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.0630933544303797% 0;font-family:&quot;Roboto&quot;,sans-serif;font-size:0.355987em;line-height:1.19;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">Para melhorar a satisfa\u00e7\u00e3o do seu paciente, \u00e9 fundamental:&nbsp;<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:73.13916%;width:76.69903%;height:8.09061%;opacity:1\">\n<div id=\"anim-6ce2a79e-f673-466a-93db-106d1fa7e9ad\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div id=\"anim-05a7b5ab-f090-4c5f-866e-ca4440019133\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:1;--initial-transform:translate3d(-114.87342%, 0px, 0)\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 4% 4% 4% 4%\" id=\"el-ef5f2042-3815-4717-8578-ed19d0ef2ebb\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.0630933544303797% 0;font-family:&quot;Roboto&quot;,sans-serif;font-size:0.355987em;line-height:1.19;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u2022 Estudar sobre a jornada do paciente&nbsp;<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:84.46602%;width:76.69903%;height:4.04531%;opacity:1\">\n<div id=\"anim-e0ad3f2d-e8de-46a1-b6dc-7e9eaccd8e2a\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div id=\"anim-2d2384d9-5a16-4d18-8e5b-1357dd95e6fa\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:1;--initial-transform:translate3d(-114.87342%, 0px, 0)\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 8% 8% 8% 8%\" id=\"el-1a2b72e5-0d8f-479b-9e39-cc7192618aeb\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.0630933544303797% 0;font-family:&quot;Roboto&quot;,sans-serif;font-size:0.355987em;line-height:1.19;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u2022 Treinar sua equipe&nbsp;&nbsp;<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:91.90939%;width:76.69903%;height:8.09061%;opacity:1\">\n<div id=\"anim-b4c14f3a-d4ec-4997-a372-b5792165d02d\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:0;--initial-transform:none\">\n<div id=\"anim-a6e7f1b9-eb4d-4c5b-a10c-1fc23a0f29ba\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0;--initial-opacity:1;--initial-transform:translate3d(-114.87342%, 0px, 0)\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 4% 4% 4% 4%\" id=\"el-46410a17-2c92-4358-bc15-5ec985f6caf8\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.0630933544303797% 0;font-family:&quot;Roboto&quot;,sans-serif;font-size:0.355987em;line-height:1.19;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u2022 Fazer pesquisas de satisfa\u00e7\u00e3o via e-mail ou mensagens&nbsp;<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"44692f9b-342d-4070-ab1c-8351cfd0075a\" auto-advance-after=\"10s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-cf7ebe42-f59c-4dda-9045-708543812927 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate(-1.6297827013664836%, 0%) scale(1.5)\",\"translate(0%, 0%) scale(1)\"]},\"delay\":0,\"duration\":10000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"forwards\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#bbb9c4\">\n<div class=\"page-safe-area\">\n<div 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class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:0;width:11.65049%;height:7.76699%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-f665e0a2-afa0-4fe1-be01-dbe35ef06d9b\">\n<div style=\"position:absolute;width:100%;height:100.00004%;left:0%;top:-0.00002%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px.png\" alt=\"logo-iclinic-96px\" srcSet=\"https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-96x96.png 96w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-48x48.png 48w,https:\/\/iclinic.com.br\/blog\/wp-content\/uploads\/2022\/08\/logo-iclinic-96px-24x24.png 24w\" sizes=\"(min-width: 1024px) 5vh, 12vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:70.71197%;width:76.69903%;height:16.34304%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 1.9801980198019802% 1.9801980198019802% 1.9801980198019802% 1.9801980198019802%\" id=\"el-b9d20dbf-a8b9-42be-b7fc-6f4ad120bcf5\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-0.0630933544303797% 0;font-family:&quot;Roboto&quot;,sans-serif;font-size:0.355987em;line-height:1.19;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">Baixe nossa planilha gratuita de controle de satisfa\u00e7\u00e3o de pacientes para come\u00e7ar suas pesquisas:<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-page-outlink layout=\"nodisplay\"><a href=\"https:\/\/content.iclinic.com.br\/planilha-satisfacao-pacientes\" rel=\"\">Baixar planilha gratuita<\/a><\/amp-story-page-outlink><\/amp-story-page><\/amp-story><\/body><\/html><\/p>\n","protected":false},"excerpt":{"rendered":"<p>A satisfa\u00e7\u00e3o do paciente deve ser um dos principais focos na cl\u00ednica ou consult\u00f3rio. 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